Refund Policy

At Print Assist Centre, we are committed to delivering high‑quality printer technical support and ensuring customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be granted for our paid services. Please read this policy carefully before purchasing any service from us.

1. Eligibility for Refund

We offer refunds only in specific situations, as described below. Because our services involve live technical assistance and remote diagnostics, refunds are not automatically granted.

• Unresolved Issue: If our technician is unable to resolve your printer problem after making a reasonable effort (typically one full remote session), and no alternative solution is available, you may request a full refund of the service fee paid for that specific issue.
• Duplicate Charge: If you are accidentally charged more than once for the same service, we will refund the duplicate amount upon verification.
• Cancellation Before Service: If you cancel a scheduled support session at least 2 hours before the appointment time, you are eligible for a full refund of any prepaid amount.
• Service Not Rendered: If we fail to deliver the service you purchased (e.g., we are unable to connect or provide support due to our technical error), you will receive a full refund.

2. Non‑Refundable Situations

Refunds will not be provided in the following cases:

• You change your mind after the service has been performed (even if the issue is later caused by a different problem).
• The issue is related to hardware failure (e.g., broken printer parts, paper jams that require physical repair) and we clearly communicated this limitation before starting.
• You refuse to provide necessary remote access, follow instructions, or cooperate during the support session.
• The problem is caused by a third‑party software or device that we do not support, and you were informed upfront.
• You request a refund more than 7 days after the service date.
• You purchased a "diagnostic only" service and the diagnosis was completed, even if you chose not to proceed with the resolution fee.

3. Partial Refunds

In some cases, a partial refund may be offered at our sole discretion:

• If we resolve part of a multi‑issue support request but cannot resolve another part, we may offer a proportional refund based on the time spent.
• If you cancel a support plan (e.g., monthly subscription) before the end of the term, we may refund the unused portion minus a small administrative fee.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Email us at billing@printassistcentre.com with the subject line "Refund Request – [Your Name or Order ID]".
2. Include your full name, phone number, date of service, and a brief explanation of why you are requesting a refund.
3. Attach any relevant communication or payment receipt (if available).

Our billing team will review your request within 5–7 business days. We may contact you for additional information or offer a re‑attempt of service instead of a refund where appropriate.

5. Refund Processing Time

Once a refund is approved:

• Refunds are issued to the original payment method (credit card, debit card, or digital wallet) used for the purchase.
• Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.
• If a refund cannot be processed to the original payment method (e.g., card expired), we may issue a store credit or alternative method with your consent.

6. Chargebacks and Disputes

If you initiate a chargeback with your bank without first requesting a refund through our process, we reserve the right to suspend your access to our services and provide evidence to your bank to dispute the chargeback. We encourage you to contact us directly before filing a chargeback – most issues can be resolved amicably.

7. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Effective Date". Your continued use of our services after changes are posted constitutes your acceptance of the revised policy. For significant changes, we may notify you via email.

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Last updated: June 06, 2026