About Us - Printassistcentre | Trusted Printer Support USA

Our Story

About Printassistcentre

USA's most trusted printer technical support company — built on a decade and a half of expertise, thousands of satisfied customers, and a genuine commitment to fast, reliable service.

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Happy Customers

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Printers Fixed

24/7

Support Availability

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Years Experience

15+ Years of Expertise

Our Mission

Who We Are & What We Do

Printassistcentre is a leading USA-based printer technical support company dedicated to providing fast, reliable, and affordable solutions for all your printer needs. Founded over 15 years ago, we have grown into one of the most recognized names in remote printer support across the United States.

Our certified technicians specialize in every major printer brand — HP, Canon, Epson, Brother, Lexmark, Xerox, and more. Whether you're dealing with a stubborn offline error, a failed wireless setup, or a complex network configuration, our team resolves it remotely — securely and efficiently.

"Our goal is simple: get your printer working perfectly, quickly, and without the hassle of waiting for an in-person technician."

With over 10,000 satisfied customers and 25,000+ printers fixed, we've earned the trust of homeowners, small businesses, and enterprise clients nationwide.

Core Values

The Principles That Drive Us

Everything we do is guided by a commitment to quality, honesty, and putting our customers first.

Speed & Efficiency

We understand your time matters. Most printer issues are resolved within 15–30 minutes of your call — no delays, no back-and-forth.

Security First

Every remote session is 256-bit encrypted. Your data and privacy are protected throughout the entire support process.

Expert Quality

Our technicians are certified and rigorously trained. We don't just fix the symptom — we diagnose and solve the root cause.

Customer First

We treat every customer with patience, respect, and genuine care — whether you're tech-savvy or need extra guidance.

Transparent Pricing

No hidden fees, no surprise charges. You know exactly what you're paying before any work begins.

Always Available

Printer problems don't keep business hours — and neither do we. Our support team is available 24 hours, 7 days a week.

Our Journey

How We Got Here

From a small tech support startup to a nationally trusted name — our story is one of growth, dedication, and thousands of happy customers.

2009

The Beginning

Founded as a small remote tech support service in Chicago, IL, focused on helping home users with printer issues.

2012

Expanding Our Team

Hired our first 10 certified technicians and expanded to cover all major printer brands including HP, Canon, and Epson.

2015

1,000 Customers Milestone

Celebrated serving over 1,000 satisfied customers — a milestone that proved our model of fast, remote support was working.

2018

Nationwide Coverage

Expanded operations to serve all 50 US states with a fully remote support model and 24/7 availability for the first time.

2021

10,000 Printers Fixed

Reached the landmark of 10,000 printer resolutions — a testament to our team's expertise and commitment to excellence.

Now

Today

Printassistcentre

Now serving 10,000+ satisfied customers with a team of 50+ certified experts — still growing, still improving, still putting customers first.

Our Team

Meet Our Expert Technicians

Certified, experienced, and genuinely passionate about solving your printer problems fast.

David Mercer

Lead Technical Expert

12 years specializing in HP & Canon printers. David leads our resolution team with a 98% first-call fix rate.

Sarah Collins

Wireless Setup Specialist

Expert in WiFi printer configurations across all brands. Sarah has resolved 5,000+ wireless connectivity issues.

James Patel

Network & Driver Expert

Certified network engineer with deep expertise in driver installation and shared network printer setup.

Maria Rodriguez

Customer Success Lead

Ensures every customer leaves satisfied. Maria oversees our quality assurance and follow-up process.

Why Choose Us

Why Thousands Trust Printassistcentre

We're not just another support line — we're specialists who genuinely care about getting your printer working right.

24/7 Live Support

Real experts answer your call any time of day or night — no bots, no wait queues, no runaround.

15–30 Min Resolution

Most printer issues fully resolved in under 30 minutes. We value your time as much as you do.

Certified Technicians

Every technician is factory-trained and certified for the brands they support — no guesswork involved.

Secure Remote Access

Bank-grade 256-bit encryption on every session. Your computer and data stay completely safe.

Satisfaction Guarantee

If your printer isn't fixed, you don't pay. We stand behind every job with a full satisfaction promise.

Affordable & Transparent

Flat-rate pricing with no hidden fees. You know what you'll pay upfront — always.

Trusted, Certified & Secure

Our credentials and security standards are the foundation of everything we do

SSL SecuredAll connections encrypted

McAfee SecureMalware protection certified

Norton SecuredIdentity theft protection

Certified ExpertsFactory-trained technicians

Ready to Get Your Printer Fixed?

Join 10,000+ satisfied customers. Call now and a certified expert will have your printer running in minutes.

Call: +1 813 359 9294 Send a Message

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