Terms and Conditions

Welcome to Print Assist Centre. These Terms and Conditions ("Terms") govern your use of our website printassistcentre.com and any technical support, printer setup, troubleshooting, or other services we provide (collectively, the "Services"). By accessing or using our website or Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or Services.

1. Services Provided

Print Assist Centre offers remote technical support and assistance for printers, including but not limited to installation, configuration, error resolution, driver updates, connectivity troubleshooting, and maintenance advice. We do not manufacture printers or sell hardware; we provide expert guidance and remote diagnostics to help resolve printer‑related issues.

All Services are performed remotely via phone, email, or secure remote access software, unless otherwise agreed in writing.

2. Eligibility

By using our Services, you represent that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are using our Services on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms.

3. User Responsibilities

You agree to:

• Provide accurate, current, and complete information when requesting support.
• Cooperate with our technicians during remote support sessions.
• Back up your data before allowing remote access or making system changes. Print Assist Centre is not liable for any data loss or corruption that occurs during or after support, except in cases of gross negligence or willful misconduct.
• Ensure you have the necessary permissions and rights to allow us to access any device or system you request support for.

4. Payment and Fees

Our service fees are clearly communicated before you schedule or receive paid support. Unless otherwise stated, all fees are in USD and are non‑refundable after services have been rendered. We may offer free diagnostic assessments, but any resolution, repair, or advanced support may be subject to a fee. Payment must be made via the payment methods we make available (credit card, debit card, or other electronic payment methods). By providing payment information, you authorize us to charge the applicable fees.

We reserve the right to change our fees at any time with prior notice posted on our website or sent to you via email.

5. Cancellation and Refund Policy

If you need to cancel a scheduled support session, please notify us at least 2 hours in advance to avoid a cancellation fee. Once a service has been performed (including successful diagnosis or resolution), no refunds will be provided. If we are unable to resolve your issue after reasonable efforts, we may, at our sole discretion, issue a partial or full refund. Refund requests must be submitted within 7 days of the service date.

6. Remote Access and Software

We may use third‑party remote access tools (e.g., TeamViewer, AnyDesk, LogMeIn) to connect to your computer or printer. You are responsible for downloading and installing any required software. By granting remote access, you give us permission to view, control, and modify settings on your device solely for troubleshooting purposes. You may terminate a remote session at any time. We do not retain any access after the session ends.

7. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Print Assist Centre or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any content without our express written permission.

8. Prohibited Uses

You agree not to use our website or Services for any unlawful purpose or in any way that could damage, disable, overburden, or impair our systems. Prohibited activities include, but are not limited to:

<>Attempting to gain unauthorized access to our servers or any user accounts.
• Transmitting malware, viruses, or any code of a destructive nature.
• Harassing, abusing, or threatening our employees or other users.
• Using our Services to circumvent any digital rights management or software licensing restrictions.

9. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, PRINT ASSIST CENTRE DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR‑FREE, OR COMPLETELY SECURE, OR THAT ALL ISSUES CAN BE RESOLVED.

We are not responsible for any pre‑existing hardware defects, manufacturer warranties, or compatibility issues with third‑party software or devices.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PRINT ASSIST CENTRE, ITS OWNERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES OR THESE TERMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US, IF ANY, DURING THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU.

11. Indemnification

You agree to indemnify, defend, and hold harmless Print Assist Centre and its officers, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any third‑party rights, including intellectual property or privacy rights; or (d) any data loss or damage resulting from your failure to back up your data prior to our support.

12. Third‑Party Links and Tools

Our website or support communications may include links to third‑party websites or software. We do not control, endorse, or assume responsibility for any third‑party content, privacy policies, or practices. Your interactions with third parties are solely between you and them. We recommend reviewing their terms and policies.

13. Termination

We may suspend or terminate your access to our website or Services at any time, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Services will immediately cease. Provisions that by their nature should survive termination (including sections 7, 9, 10, 11, 14) shall survive.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or the Services shall first be attempted to be resolved through informal negotiation. If the dispute cannot be resolved within 30 days, it shall be submitted to binding arbitration in Hillsborough County, Florida, in accordance with the rules of the American Arbitration Association. You agree to waive any right to a jury trial or to participate in a class action.

15. Modifications to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. The updated version will be posted on this page with a revised "Effective Date". Your continued use of our website or Services after any changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically.

16. Entire Agreement

These Terms constitute the entire agreement between you and Print Assist Centre regarding your use of our website and Services and supersede all prior agreements and understandings, whether written or oral.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

---

Last updated: June 06, 2026